First, we were so happy with the apartment. It was clean, well equipped, and welcoming. However, as you know, we felt very frustrated when the heat wasn't working in our apartment. We would have appreciated a small portable heater to make the living room comfortable, or extra blankets to sleep at night. Your repair person didn't wait to make sure the thermostat was working, and he was unable to repair it. This had a very negative effect on our experience in Barcelona. We still think you have a good company, however, and would recommend you to visitors to the city. We appreciate your offer of a partial refund and following through on it so quickly.